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  • 3216 Santa Monica Blvd, Santa Monica, CA
  • +1 310-310-2485
  • Free Shipping on <$69 Orders [except surfboards].

My Account

Where can I check my order status?

To check the status of a return, log into the Bay Street Boards account that placed the order. Navigate to My Account and click on Tracking Order. If you are unable to check your order status, please contact us, or send us an email through our contact page to request the authorization number and further instructions.

Trouble with Login?

By clicking here you will redirect to the login page. Please provide a login email address and password to enter your custom area.

Exchanges & Returns

What is your return policy?

We have a 30 days refund and return policy! Return and exchange policies are not available for all types of surfboards, arts, and digital products! All boards sale are final.

New, unopened, unused, and unworn accessories, apparel, skate with original tags attached must be returned within 60 days of the purchase.

Sale items are returnable and must be unopened, unused, and unworn with original tags attached and returned within 15 days of the date customer received. Bay Street Boards© will issue a full store credit minus shipping costs.

Bay Street Boards© will issue a full refund minus shipping costs in the original form of payment within 14 business days of receiving the returned goods.

Drop off Return

Can I exchange my order?

We do not offer returns on Surfboards once the order is confirmed. If you’d like to make an exchange, please review our returns policy and contact us and we will be glad to help you.

Damaged order?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service here or through our “help” section in the footer.

General Information

Where are your products shipped from?

All our products are shipped from the Bay Street Boards©, Santa Monica, CA.

Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

Damaged order?

Damaged order?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service here or through our “help” section in the footer.

Where is Clothing Shop Online based?

Our shop is located in the hearts of the Beautiful Santa Monica, California, less than a mile from the Iconic Venice Beach and our lovely Bay Street.

Shipping & Delivery

Types of Shipments and Delivery Periods

Can I pick up my order?
Please check out our temporary COVID-19 page for updates to our pick up process.

You will see a free in-store pick-up option during check out. Please allow us a few hours to have your order ready.

Our Address is 3216 Santa Monica Blvd, Santa Monica Ca, 90404 or give us a call at 310-310-2485

 

Need to pick your purchase up straight to the store? Our Address is:

3216 Santa Monica Blvd, Santa Monica CA 90404

How much does shipping cost and what are my options?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our shop. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things work smoothly. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason, we will be unable to cancel or make changes to orders. For more info, check our terms & condition policy about returns.

How long will it take to get my order?

Most orders ship within the next business day. Smaller packages ship via USPS first class or Priority, and can take from 2 up to 14 days. Surfboards ship via Fedex and can take up to 5 business days to get to you.

Payment

Payment Methods

What are the payment options available at Baystreetboards.com?
We accepts the following payment methods:

    • Mastercard
    • PayPal
    • Visa
    • Square
    • Stripe

Secure Payments

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Gift Cards

Gift Card Information

You can purchase our Bay Street Boards gift card through our official online shop by simply choosing the amount, at this time, from $20.00 to $250.00

How do I redeem a gift card?

Login to your account. Click on downloads and then select “Gift Cards” located on the left side of the screen.

phone call e1592435497997

Not finding the help you need?

+1 310-310-2485 - (Monday - Saturday) 11am-6pm (PDT)

We are officially online. Get a 15% discount on your first order. #BAYLAUNCH

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